Refund Policy
We're committed to your satisfaction. Our refund policy is designed to be fair and straightforward for all participants.
Policy Overview
At crynavolent, we understand that financial education is an investment in your future. Sometimes circumstances change, and we want you to feel confident in your decision to learn with us.
This policy outlines how we handle refund requests for our budget surplus management programs. We've structured our approach to balance flexibility with the operational realities of running educational programs.
Last updated: March 2025
Early Withdrawal
Full refund available if you withdraw before the program start date or within the first week of classes, minus a small administrative fee.
Medical Circumstances
We offer flexible options for participants facing unexpected health challenges. Documentation may be required for processing.
Program Changes
If we make significant changes to course structure or cancel a program, participants receive full refunds without question.
How to Request a Refund
Submit Your Request
Send an email to info@crynavolent.com with your enrollment details and reason for the refund request. Include your full name and course information.
Review Period
Our team reviews your request within three business days. We'll contact you if we need additional information or documentation.
Decision Notification
You'll receive an email confirming whether your refund has been approved and the amount you'll receive based on our policy terms.
Payment Processing
Approved refunds are processed within 7-10 business days. The timeline depends on your original payment method and financial institution.
Common Refund Scenarios
Before Program Starts
If you need to withdraw before your enrolled program begins, you're eligible for a full refund minus a $150 administrative processing fee. This covers the work involved in enrollment, materials preparation, and roster adjustments.
First Week of Classes
During the initial seven days of your program, we offer an 85% refund if you decide the course isn't the right fit. We deduct costs associated with materials already provided and platform access setup.
This gives you enough time to experience the teaching style and determine if the content matches your expectations without significant financial risk.
After First Week
Once the first week has passed, refunds become prorated based on the percentage of the program completed. We calculate this by dividing completed weeks by total program weeks.
For example, if you've completed two weeks of an eight-week program, you'd be eligible for a refund of 75% of the tuition, minus administrative costs.
Extenuating Circumstances
We recognize that life throws unexpected challenges. If you're dealing with serious illness, family emergencies, or other significant hardships, contact us directly. We evaluate these situations individually and often make exceptions to standard policy.
Documentation helps us process these requests more quickly, but we approach each case with understanding and flexibility.
Payment Method Details
Refunds are processed using the same method you used for payment. Here's what to expect based on how you paid:
- Credit or debit card payments typically appear in your account within 5-10 business days after processing
- Bank transfers may take 7-14 business days depending on your financial institution's processing times
- PayPal refunds usually appear within 3-5 business days once we initiate the transaction
- If your original payment method is no longer active, we'll work with you to arrange an alternative refund method
Important Things to Know
Non-Refundable Fees
Registration and administrative fees are non-refundable in most cases. These cover actual costs incurred in setting up your enrollment, processing applications, and preparing course materials.
Partial Course Completion
Once you've accessed more than 60% of course materials or completed more than half the program duration, refunds are generally not available. At that point, you've received substantial value from the program.
Certificate Programs
For programs that include certification components, different terms may apply. Check your enrollment agreement or contact our team for specific details about certificate program refunds.
Transfer Options
Instead of a refund, you might prefer transferring your enrollment to a future session. We accommodate transfers with more flexibility than refunds in many cases.
Questions About Refunds?
Our team is here to help you understand your options and work through any concerns. Every situation is unique, and we're committed to finding solutions that work.
Contact Support Team